Terms and conditions

By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.


Pughal cow milk delivers only within the delivery areas and delivered early morning between 04.30 am to 08.00 am within the respected cities. We do our best to deliver on the date and time we have committed. Please make sure that delivery address & postcode are correct as we cannot be responsible for non delivery due to an incorrect address.

Any changes to your order must be done by our deadlines. Once the deadline hits we are unable to make any changes to your accounts. The deadlines for deliveries are one day before your delivery. If you attempt to make a change after your deadline and the website accepts it, there is a possibility that those changes won’t be made and we won’t be responsible.


Once you place your order, we will review it and put it through for processing. If we notice any missing information or any issues, we will get in touch with you to ask further questions.


Your payment is taken as you place your order so you will always be charged at the rate advertised at the point of ordering. We usually raise prices once a year however if necessary we will adjust prices outside this schedule.


Please boil raw cow’s milk as early as possible to avoid curdling. We don’t use any preservatives for extending the shelf life of our products. The quality and condition of our products should reach you in the best possible condition. When you receive your products, please open it right away, loosen the wrapping around the products and inspect them. If you aren’t happy with what you find, please call us right away on 8939800189 and if possible email pictures to pughalcowmilk@gmail.com and we will do our best to put it right. If you’d like a replacement order, we can send that out for you or if you would rather just have your money back, we can do that too.


You must be available, or please leave empty bottle for us to replace with fresh milk or have someone available to receive for the delivery at the location you have chosen.


To help us improve our terms & conditions including privacy policies, please give us your feedback. You can email us on pughalcowmilk@gmail.com